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Help! My Vibrator doesn’t seem to work!

There are a number of possible reasons why a vibrator stops working or will not turn on. While this is a very detailed subject, there is often a handful of reasons why it won’t turn on.  In order to get your bedroom heating up tonight – we recommend you check the following items first: Battery Operated […]

What is Proposition 65?

From the Proposition 65 Website: “Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm.  These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information […]

Do you ship to Parcel Lockers?

No, we no longer ship out to Parcel Lockers. Due to the high level of their use for fraud and lack of identification checks often involved we will not ship to Parcel Lockers. If you place an order and then want it shipped to a parcel locker and the order is cancelled or refunded, please […]

What is a Travel Lock? How do I disable it?

Let’s talk about Travel Locks. Many toys now come with a “Travel Lock” function – this is designed so that toys do no inadvertently switch on by the touch of a single button. In situations where embarrassment or “social concerns” may play a role (read: Airports, Stowed Luggage, TSAs) they can be useful. But in first […]

When will my online Order arrive?

Short answer: Usually 2-3 weekdays when shipped to a metro area. For Rural Areas, shipping may take longer. We make all efforts to ensure web orders are dispatched quickly, however there are some considerations detailed here: We only process Orders for postal delivery during the hours of Monday to Friday from 10.30am to 3pm as we must […]

Do you ship orders Internationally?

No, We do not ship internationally – We only ship website orders within Australia. We offer free shipping anywhere in Australia for orders over $100!  

I just received my Order and the product has been opened – what gives?

Black Knight Erotica tests the operation of all Battery Operated Sex Toys before sale at the in-store counter, and before we ship Online Orders out. We do this to avoid customer disappointment and costs for returning faulty items for inspection. This process of opening and testing the toy is performed with the utmost care and hygienic methods. All our […]

Do you ship Online Orders discreetly?

Yes! We always ship your Online Orders in a “Fastway Courier” when in national metro and surrounding areas, and for rural areas or PO Boxes we use “Australia Post” Standard Postage satchels. Larger orders we ship in plain cardboard boxes using standard post. Delivery Limitations and Caveats: Please note that Fastway couriers cannot deliver to […]

Do I need to buy batteries with my toy?

Nope! Enough Free Batteries to run all toys purchased will be included with your order courtesy of Black Knight Erotica! Please note that due to freight / shipping / postage regulations, batteries will be shipped separate from the battery compartment, usually in a paper bag. The exception to this rule is when a battery stopper tab is […]