There are a number of possible reasons why a vibrator stops working or will not turn on. While this is a very detailed subject, there is often a handful of reasons why it won’t turn on.  In order to get your bedroom heating up tonight – we recommend you check the following items first:

Battery Operated Toys:

1. Check the Battery Compartment is closed reasonably tight:
   • Many “Waterproof” or “Splashproof” sex toys have a small silicone O-Ring between the battery cap or controller cap and the body of the toy. If the Cap is a screw on type, please check that the cap is screwed on reasonably tight against the silicone seal. Toys are designed so that unless this is tightened sufficiently, the batteries will not make contact and the toy will not power on.
2. Is it a vibrating cock ring or a bullet style vibrator?
   • If you have a small bullet vibrator, or a vibrating cock ring, a p-spot massager or small dong  (which often have a removable bullet) then these often take a stack of small button-cell batteries (watch batteries). In this case you may need to check the compartment for a “battery safety tab“. These are small tabs of plasticised paper which block the electrical current through the batteries and prevent it switching on in transit. This is the equivalent of a “travel lock” for lower-priced battery operated toys. The battery safety tab should be removed to allow the circuit to be completed and power to flow through the device. See our detailed instructions on Battery Safety Tabs here.
3. Check Battery direction:
   • Usually the contact in the battery compartment that has a “spring” or “coiled” end should touch the “negative”/ “-” or flat end of the battery.
     • If two batteries such as AA, AAA’s sit side by side, then they should usually be alternating direction – one flat end up(negative up), one stud end up (positive up).
     • If that doesn’t work, try reversing their direction, and then try them with both batteries facing the same way in case their design is different.
   • In variable speed “twist dial” vibrators, where the batteries are stacked on top of one another, they should go in the same direction, usually with the flat end or “negative” end facing up towards the end-cap with the dial.
4. Try changing batteries.
   • Sometimes batteries go flat, or a toy may use more power than another toy, so always try a fresh set of batteries and then check your battery direction.
     • We recommend a “Regular Duty”, Non-Rechargeable Battery. Heavy Duty Batteries and rechargeable batteries may deliver a different mA (Milli-ampere) current and ‘over-power’ the device, possibly causing damage but mostly causing failure to turn on or operate correctly.

Rechargeable Toys:

1. First thing’s First: Unplug the charger cable from the toy:
   • MOST rechargeable sex toys will NOT turn on while the charge cable is connected! It is tempting to try and turn it on as soon as it’s charged, but always remove your charge cable before testing.
     • Unlike smarter devices like phones and tablets, Charging and Operating are two very separate modes for most sex toys, if a toys senses the charge pins are plugged in, it will most likely go into charge mode sometimes whether it’s receiving power or not.
2. Before we get into possible issues with toy, let’s talk about Travel Locks.
   • Many toys come with a “Travel Lock” – this is designed so that toys do no inadvertently switch on by the touch of a single button – in situations where embarrassment or “social concerns” may enter into the situation (read: Airports, Stowed Luggage, TSA) they can be useful. But in first testing a toy, this can often be overlooked and very frustrating.
   • Check your manual and product information on Travel Locks as it can require that the lock be disabled first using a special button combination of two or more keys/buttons at once.
   • Disable the Travel Lock in accordance with your manual. If the device will still not power on, continue reading below.
3. Always check the toys’ charge time. Ensure charge time is reached but not heavily exceeded. Overcharging my generate excessive heat which may either damage the device or trip it’s temperature sensor to switch itself off.
4. Check the charger power supply end:
   • Most rechargeable toys are now charged via a USB Port (Universal Serial Bus) such as is found on your computer, phone charger, TV  or Car Stereo or entertainment unit.
     • It is important to note that while the USB port looks the same, that not all USB chargers or devices supply the same amperage or power level (milliamps/ma/maH) to your toy for charging.
       • If your toy has been on charge for the required amount of charge time shown in the toy instructions or manual but will not turn on, you may want to try charging it from another USB outlet. Important: using Keyboard and Display/Monitor mounted USB ports or the port in a car stereo may not always deliver enough power to charge. Try a AC Wall-Plug like your smartphone or tablet charger to deliver higher voltage.
     • Check all ports are clean and free of dust, lint, sticky substances and other things that may block all contacts in the USB from connecting properly.
5. Check the toy end:
   • Many waterproofed toys utilise a small hole through the silicone casing which closes up to become watertight when the charging pin is removed.
     • This charging pin (looks like a Headphone jack, sometimes a bit smaller) should be inserted through the small dot/hole usually marked “DC” (Direct Current)
   • If your toy has a magnetic charge connector as many do, it will have two contacts – sometimes dots, sometimes a shape like a logo or a smiley face.
     • Ensure that both these contacts are touching during charging and that the toy isn’t bumped or the cable pulled on during charge. This should ensure uninterrupted charge of your toy.
6. Still not working?
   • Check the manual with your sex toy to verify what – if any – feedback the item offers regarding the current state of battery charge.
     • Some deluxe products will offer a flashing indicator light while trying to turn the toy which indicates it’s battery is low or flat.
     • If you are receiving no indication, no motor activity or standby led lights, then your toy may not be taking charge or not storing it, or the control chips or motor may be faulty. You should contact us by email or phone regarding your options for replacement or store credit AS SOON AS POSSIBLE. Please note while calling the store you should show your Caller ID.
   • Please note: Black Knight will only consider offering replacement or store credit of toys that are confirmed faulty by us within 30 days of purchase (upon proof of purchase).
   • We encourage all customers to register their product with the manufacturer as soon as possible after purchase to ensure they receive any replacement under warranty that may be offered by the manufacturer.