Payments & DeliveryFAQ, Payment Methods and Delivery
Payments can be made using your Credit Card with VISA, Mastercard or personal debit card through:
PayPal – Credit Card via the secure online system of PayPal, or using Your PayPal Account.
eWay Australia – Credit Card Payments by secure online payment using eWay – Australian Secure Payment Gateway.
We now allow shopping from home and placing your order with the option to Pay in-Store at our Kilkenny bricks-and-mortar shop (2 Kilkenny Road, Kilkenny on the corner of Port Road).
If arrangements are not made and your order is not collected in 7 days from the order date, we reserve the right to return your stock to the shelf and consider your order cancelled.
When paying in-store, you must provide at least your Order Number & First Name to ensure the correct order is paid for. If your pickup order is pre-paid online, you will need to present Photo ID matching the person picking up the order, and the name and address you entered on your order.
Sorry, we no longer support payment by Direct Deposit.
Pickup, Postage & Delivery
Pickup from Store
You can now pay online and choose “Pickup from Store” to collect from our Kilkenny store! (New in 2015)
Please wait for your notification email stating your items are ready for collection before arriving at the store!
When collecting the order please make sure you have:
- Your Order ID and First Name to identify yourself – OR –
- The Order Notification email (on phone or printed) showing all the details as confirmation, if you cannot provide your Order, then the online purchasers’ proof of Identity (Drivers License, Proof Of Age Card) must be presented, and extra time may be needed to verify against the order.
Staff reserve the right to retain ordered items until satisfactory identification is presented. This protects both customers and our business from fraudulent collection of purchases by unauthorised persons.
Postage is a flat rate AUD $14.95 GST inclusive. (referred to at checkout as “Flat Rate”).
We offer Free delivery using standard shipping for orders of AUD $100 or more!
Your order will be sent via Fastway Couriers if the shipping address is in the Adelaide metropolitan area, otherwise for Rural Country areas orders will be sent by Australia Post in one of their Standard Post satchels or a box, all will be packaged as discreetly as possible and addressed from “Kafcar Pty Ltd”, with no reference to having purchased adult related products.
Orders are usually sent within 24 hours but please allow up to 7 working days for delivery in case of unforeseen circumstances.
You will receive an email notification advising when your order has been sent out.
If your order cannot be delivered for any reason it will be kept at the nearest post office and then sent back to us. If it needs to be resent out to you it may incur an additional delivery charge.
Need more Information?
This is our quick payment and shipping info overview, for more detailed information, please see our FAQ page.